FAQ
Frequently Asked Questions
đď¸ ORDERING & SHIPPING
Q: How long does shipping take?
A: We process orders within 1-2 business days. Standard shipping takes 3-7 business days, while express shipping delivers in 1-3 business days.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International delivery typically takes 7-14 business days depending on the destination.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 1 hour of placement. Contact us immediately at support@elurraessence.com.
đł PAYMENTS & PRICING
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Are there any hidden fees?
A: No hidden fees. The price you see is what you pay. All applicable taxes and shipping costs are calculated at checkout.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and partner with PCI-compliant payment processors to ensure your data is protected.
đŚ RETURNS & EXCHANGES
Q: What's your return policy?
A: We offer a 30-day money-back guarantee. Items must be unused and in original packaging with tags attached.
Q: How do I initiate a return?
A: Contact our support team at support@elurraessence.com with your order number. We'll guide you through the simple process.
Q: Who pays for return shipping?
A: We provide free return shipping labels for defective items. For change-of-mind returns, return shipping is the customer's responsibility.
đ PRODUCT INFORMATION
Q: Are your products cruelty-free?
A: Yes! All Elurra Essence products are 100% cruelty-free and never tested on animals.
Q: Where are your products made?
A: Our products are designed in-house and manufactured in certified facilities that meet our strict quality standards.
đ§ TECHNICAL SUPPORT
Q: How do I care for my heated eyelash curler?
A: Wipe the ceramic barrel with a dry cloth after each use. Avoid submerging in water and store in a cool, dry place.
Q: My device isn't charging - what should I do?
A: Try a different USB cable and power source. If issues persist, contact support for troubleshooting or warranty service.
đą SUSTAINABILITY
Q: Are your packaging materials eco-friendly?
A: Yes! We use recycled and biodegradable materials whenever possible to minimize our environmental impact.
Q: Do you have a recycling program?
A: We're developing a product recycling program. Sign up for our newsletter to be notified when it launches.Â
"At ElurraEssence, beauty goes beyond skincare. For every $100 spent, we donate $1 to One Tree Planted, helping restore forests and combat climate change. Together, we're growing a more beautiful world."
One Tree Planted would be my choice - it's simple, impactful, and creates a beautiful brand story that resonates with environmentally-conscious beauty consumers! đż
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NEED MORE HELP?
đ Customer Support:Â support@elurraessence.com
â° Response Time:Â Within 24 hours
đ Business Hours:Â Monday-Friday, 9AM-6PM EST
